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Privacy Policy

Effective Date: September 2, 2025

Tank Wash Solutions, a John-Henry Company (“Tank Wash Solutions,” “John-Henry,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit tankwashsolutions.com (the “Site”) or otherwise interact with our online properties, forms, and services. It also applies to the affiliated websites listed below (together, the “Services”).

Affiliated Entities & Sites

  • John-Henry Enterprises (John-Henry Company) — john-henry.com

  • Tank Wash Solutions — tankwashsolutions.com

  • Pressure Zone — pressurezone.com

By using the Services, you consent to the practices described in this Policy.

1) Information We Collect

a) Information you provide directly

We collect information you choose to give us, such as:

  • Contact details (name, company, email, phone, mailing address)

  • Business inquiry details (project scope, specifications, industry, location)

  • Order and billing details (billing address, purchase history, tax-exempt status; payment card data is processed by third-party processors and is not stored by us)

  • Account, form, survey, or support submissions (including files you upload or share)

b) Information collected automatically

When you use the Site, we and our service providers may automatically collect:

  • Device and usage data (IP address, browser type/version, operating system, referring/exit pages, timestamps, page views, clicks)

  • Cookie, pixel, and similar identifiers (see Cookies & Similar Technologies)

  • Approximate location inferred from IP

We do not intentionally collect sensitive characteristics (e.g., precise geolocation, race/ethnicity, political opinions, religious beliefs) and ask that you do not include them in submissions. If such information is volunteered (e.g., in free-text fields), it will be handled in accordance with this Policy.

2) How We Use Information (Purposes & Legal Bases)

We use personal information to:

  • Provide services: Respond to inquiries; scope, quote, and deliver equipment, chemicals, and wastewater solutions; fulfill orders; provide technical support.

  • Operate, maintain & improve: Secure and administer the Site; diagnose issues; analyze performance and usage to improve content and user experience.

  • Communicate: Send transactional messages (quotes, invoices, service notices) and, with your consent or where permitted, marketing communications about products, updates, events, or promotions.

  • Compliance & protection: Enforce terms; prevent fraud, abuse, and security incidents; comply with legal obligations.

Legal bases (GDPR, where applicable): consent, contract performance, legitimate interests (e.g., site security, service improvement, B2B communications), and legal obligations.

3) Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember preferences, and understand how visitors use our pages. Third parties (e.g., analytics and embedded media providers) may set cookies in connection with their services.

  • You can manage cookies in your browser settings.

  • Some analytics or advertising cookies can be controlled via industry opt-outs (e.g., Network Advertising Initiative, Digital Advertising Alliance) and individual provider tools.

  • Disabling cookies may affect Site functionality.

4) How We Share Information

We do not sell personal information. We may share information with:

  • Service providers/Processors (e.g., hosting, security, email delivery, analytics, CRM/lead management, payment processing) under contracts requiring them to use data only to provide services to us.

  • Business operations within John-Henry (affiliated entities listed above) to fulfill requests, orders, or shared services.

  • Legal & safety: If required by law/subpoena or to protect rights, safety, and security.

  • Corporate transactions: In the event of a merger, acquisition, asset transfer, financing, or similar corporate event, subject to appropriate safeguards.

We may share aggregated or de-identified insights that do not identify individuals.

5) Your Choices & Rights

  • Marketing: You can opt out of marketing emails by using the unsubscribe link in any email or by contacting us (see Contact Us). Transactional emails (e.g., quotes, invoices) will still be sent as needed.

  • Cookies: Control cookies via browser settings and applicable industry tools.

  • Access/Correct/Delete: You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.

  • U.S. State Privacy Rights (e.g., CA/VA/CO/CT/UT): Depending on your state, you may have rights to know/access, correct, delete, and opt out of certain data uses (including “sale” or “sharing” for cross-context behavioral advertising, which we do not conduct). If you believe your state rights apply, contact us to submit a request and we will verify and respond per applicable law.

  • EU/UK Residents: Where GDPR/UK GDPR applies, you may have rights to access, rectification, erasure, restriction, portability, and objection. You may withdraw consent at any time where processing is based on consent.

We will not discriminate against you for exercising your rights.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of data, the nature of our relationship, and applicable laws.

7) Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8) International Data Transfers

We are based in the United States and process data there. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries that may have data-protection laws different from those in your country. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it or obtain verifiable parental consent.

10) Third-Party Sites & Services

The Site may link to or embed content from third-party websites and services (e.g., analytics dashboards, video platforms, social media). Their practices are governed by their own privacy policies. Review third-party policies before providing any information.

11) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” reflects the latest revision. Material changes will be posted on this page; where required by law, we will also provide additional notice and/or obtain consent.

12) How to Contact Us

For privacy questions, requests, or complaints, contact:

Tank Wash Solutions

800 Central Ave.

Jefferson, LA 70121